Avaya 33810X Study Guide - Avaya Aura Contact Center Solution Design

 

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A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. 
Which capability is supported In this scenario? 
A. AACC High Availability 
B. Avaya Presence Service 
C. Microsoft Lync Integration 
D. Email and Web Communication 
Answer: B

A design specialist prepares for a customer meeting, and knows that data on the customer, 
their Industry, and the possible competition, will need to be collected. 
Which additional information is also needed? 
A. The Avaya solutions and services Avaya could offer 
B. The model numbers of the existing contact center equipment 
C. The design diagram for discussion with customer 
D. The salaries of the executives In the meeting 
Answer: B

The IT manager installed AACC on virtualized servers. Which identifier is used for the creation of licenses? 
A. IP address 
B. MAC address 
C. Customer name 
D. Host ID 
Answer: C

AACC has an inbuilt Outbound Management. 
Which resource controls the Preview Dialing method? 
A. Supervisor 
B. Agent 
C. Manager 
D. Administrator 
Answer: A

AMR Medicure wants to help their consumers If they have trouble doing searches on the 
AMR Medicure Web pages. 
Which solution would meet AMR's requirements? 
A. Context Store Snap-In 
B. Presence Snap-In 
C. Web Chat Snap-In 
D. Co-Browsing Snap-In 
Answer: C

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